Shipping Policy
Everything about how your order gets to you, what happens at the border, and how to send something back.
Last updated 20 August 2026
- 3 business daysTypical order processing time
- Free over $60US orders, economy shipping
- 30 daysNo-questions-asked returns
- WorldwideUSPS, UPS & DHL Express
Shipping
Processing time
Orders are processed within 3 business days. We don't pack or ship on weekends or US public holidays. If we're working through an unusually high volume of orders we'll email you as soon as we know your order will be delayed.
Rates and delivery estimates
Shipping is calculated at checkout from your address and the weight of your order, using live rates from USPS, UPS and DHL Express. US orders of $60 or more ship free on our economy service. Delivery estimates come from the carrier and are not guaranteed.
P.O. boxes and APO/FPO
Yes — we ship to P.O. boxes and to APO/FPO/DPO military addresses. Please choose a USPS service for these; UPS and DHL cannot deliver to them.
Tracking
You'll get an automatic shipping confirmation with a tracking number by email as soon as your order leaves us. If it hasn't arrived within a few days of ordering, check your spam folder before contacting us.
Import duties, taxes and customs
Shipping to Canada? There is nothing extra to pay on delivery. Duties and import taxes on Canadian orders are calculated at checkout and shown as their own Duties and Taxes lines before you pay. We collect them and remit them for you, so the courier will not ask you for a customs payment when your parcel arrives, and your parcel will not be held at the border waiting for one.
Other countries. Where checkout shows duties and import taxes, the amount shown is the full amount and nothing further is owed. Where it doesn't, your country may charge import duty, VAT or GST, plus a customs clearance or brokerage fee, when the parcel arrives. Those charges are set by your government and your carrier, not by OmniShaver. They are not included in the shipping price you paid, and as the buyer you are responsible for them.
The checkout total is always the authoritative answer for your own order — if it lists duties and taxes, they are paid; if it doesn't, budget for them separately before you order.
If you refuse a parcel or don't claim it
This is the one that costs everyone money, so it's worth being clear about. If a parcel is refused at the door, or sits unclaimed at a customs depot until the carrier sends it back, we will refund the cost of the products once it reaches us. We cannot refund the original shipping, the return shipping the carrier charges us, or any duty, storage or brokerage fees already incurred — those are deducted from the refund.
Please talk to us before refusing a delivery. Email support@omnishaver.com with your order number and a photo of the fee notice. In most cases we can sort it out for far less than the cost of sending the parcel back around the world.
Damaged or lost shipments
Once a parcel is with the carrier we're not liable for loss or damage in transit, but we will help you claim. If your order arrives damaged, keep all of the packaging and the damaged goods, photograph everything, and contact the carrier or support@omnishaver.com straight away — claims have short deadlines.
Returns and exchanges
No questions asked, 30 days, on anything bought at omnishaver.com.
| Where you bought it |
omnishaver.com — start your return at omnishaver.com/pages/returns or email support@omnishaver.com. Amazon, Walmart or eBay — please start the return on that platform; we can't process it here. |
|---|---|
| Time limit | 30 days from delivery. |
| Condition | Cosmetic items such as OmniShave Butter must be at least 80% full to be refunded. |
| Return postage | Paid by the buyer. We don't issue prepaid return labels. |
| What's refunded | The product price. Shipping costs in both directions are not refunded — including the outbound cost on orders that shipped free. |
| Turnaround | 1–3 business days to process once your return reaches us, then a few days for your bank to post it. |
Sending it back
Wait for our email approval first, then send it to:
Order #: (write your order number here)
21910 Recreation Rd.
Carson, CA 90745
USA
Please send us the tracking number once it's on its way — without it we can't tell when your return has arrived.
Still need help?
Email support@omnishaver.com and we'll get back to you within 1–2 business days.