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Start a Return

30 days, no questions asked, on anything bought at omnishaver.com. Fill in the form below and we'll email you back within 1–2 business days with approval and the return address.

  1. Tell us what's coming backFill in the form on this page. Your order number is the only thing we really need.
  2. We approve it by emailWithin 1–2 business days, with the return address and anything else you need to know.
  3. Ship it and send trackingOnce it reaches us, your refund is processed in 1–3 business days.

Before you start

  • Within 30 days of delivery. Past that, still write to us — we'd rather hear from you than not.
  • Bought at omnishaver.com. Orders from Amazon, Walmart or eBay have to be returned through that marketplace; we can't process them here.
  • OmniShave Butter and other cosmetics need to be at least 80% full to be refunded.
  • Return postage is paid by you. We don't issue prepaid return labels, and shipping costs aren't refunded — including the outbound cost on orders that shipped free.
  • Don't post anything back before we reply. Parcels that turn up without an approved request have nothing to match them to.

Arrived damaged, or never arrived at all? That's not a return — don't send it back. Use the form below, choose Arrived damaged or faulty, and keep all of the packaging and attach photos if you can. Carrier claims have short deadlines, so tell us straight away.

Return request

Everything marked with an asterisk is needed before we can look it up. You can also just email support@omnishaver.com if you'd rather — put your order number in the subject line.

Use the address you ordered with if you can.

It's at the top of your order confirmation email.

Once your return is approved

Send it to the address below, with your order number written on or inside the parcel, and email us the tracking number — without it we can't tell when your return has arrived.

OmniShaver | Returns
Order #: (write your order number here)
21910 Recreation Rd.
Carson, CA 90745
USA

Once it reaches us, allow 1–3 business days for processing, then a few more for your bank to post the refund. You'll be refunded for the products; shipping in both directions isn't refunded.

Returning from outside the USA

Mark the parcel clearly as “Returned goods — not for resale” on the customs declaration and keep the declared value the same as what you paid. Return shipping and any customs charges on the way back are the buyer's responsibility, so it's worth checking the cost with your carrier before you post it.

Never received the parcel because you refused it, or it was held at customs? Please don't just leave it — email support@omnishaver.com with your order number. If a refused parcel comes back to us we refund the products, but the shipping both ways and any duty or storage fees already charged have to come out of the refund. How duties work →

Still have a question?

Email support@omnishaver.com, or read the full shipping & returns policy and the FAQ.

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